Refund policy

Returns and Refunds
*Refunds are processed and will appear in your account within 30 days. If you need any help or assistance, do not hesitate to reach out. 

1.1 Non-Defective Products
We only accept returns for defective products.
Note:
This policy does not affect your statutory rights under consumer protection laws.
1.2 Defective Products
If you receive a product that is defective or damaged, please contact us within 7 days of delivery to initiate a return or exchange.

How to Contact Us:
Email: info@lionstoneenterprises.com
Phone: +1 (210) 457-1697
Options:
Upon verification of the defect, we will offer one of the following solutions:
Repair of the defective item.
Replacement with a new item.
Refund of the purchase price.
Refund Processing Time:

Refunds are processed and will appear into your account within 30 days.

2. Inspection Process
Verification Required:
All claims of defects must be verified by our team.
What We May Request:
Photos or video evidence of the defect.
Additional details about the issue.
Proof of purchase
Next Steps:
After reviewing the provided information, we will guide you through the next steps to resolve the issue promptly.

3. Non-Eligible Items
Exclusions:
Items damaged due to misuse, improper installation, or normal wear and tear.
Products that have been altered or modified after delivery.
Important:
Such items are not eligible for returns, repairs, or refunds.

4. Final Sale and Exchanges
Final Sale:
All sales are considered final unless the product is deemed defective.
Exchanges:
We do not accept exchanges for non-defective products.

5. Legal Rights
Statutory Rights:
This policy does not limit or exclude any rights you may have under applicable consumer protection laws.
Warranty:
Any manufacturer's warranty that comes with your product is in addition to your legal rights.