You can place your order directly through our website by selecting your desired product and completing checkout. Alternatively, if you requested a custom quote, we will email you a detailed proposal. Once approved, you’ll receive an invoice with payment instructions.

Once payment is received (via credit card, bank transfer, or any approved method), your order enters our processing queue. You will receive a payment confirmation email and an estimated timeline for delivery.

Once your item is ready, we carefully package it to ensure safe transit. A tracking number will be emailed to you as soon as the item ships, along with the carrier details.

Shipping timelines vary based on your location and product type. Most orders ship via freight for large items. You can track your order status at any time using the tracking number provided.

We’re here to help even after your order is delivered. Should you have any questions, warranty concerns, or feedback, reach out to our support team. *If you want us to install your sauna, please contact us directly.